RETURN POLICY

Customer's right of withdrawal

Returns are accepted within 5 working days from the date of receipt! Products to be returned must be as received and in perfect condition. Products that have already been used cannot be exchanged or returned. To ensure public health and to better serve our customers, we point out that returns are not made on baby items and food.

Return Policy (Goods)

Exterior – Aesthetic Defects

Upon receipt, the customer is obliged to unpack and check the products to confirm the absence of external or aesthetic defects and, in the event that they exist, he is entitled to reject the receipt of the product and return it to the distributor, otherwise to announce the existence aesthetic defects within a period of ten (10) calendar days from the receipt of the product, while, in the event of the expiry of this period, he loses all relevant rights and accepts that the aesthetic defect was caused after the delivery of the product. The Company is obliged to replace this product with another one, without the defect, in a short time. However, in the event that the product is not available for any reason, you will be refunded any amount of money you paid when purchasing it, according to the refund procedure. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition with no external / cosmetic defects.

Returns of products at the charge of the COMPANY

The return of products is charged at the expense of the Company:

  1. In all cases in which other than those sold, by type or quantity, are delivered.
  2. In the event that during delivery the item has a damaged package, completely or in most of it.
  3. In the event that the item is found to have a manufacturing defect (provided this is confirmed by the authorized repairer who provides the guarantee of good operation) or a lack of quality, which quality has previously been agreed in writing with the Company.
  4. In the case of damaged packaging, the customer has the right not to accept the receipt of the product from the beginning and to request its replacement, after consultation with the Company.


In cases of return at a company's charge, the products must be returned in the condition received by the customer and at the agreed time. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right to replacement based on this condition is waived.

In any case, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. VAT, Retail Account, etc.) and its complete packaging (unless it is a defect that found later after delivery and the packaging is missing or except in the case of a product whose packaging was received by the distributors when the item was delivered). The return of the products at the charge of the Company will be carried out either by personnel and means of transport of the Company or by courier excluding any other means.

After the return of the product and depending on the case, a repair will be carried out if it is possible without reducing the value of the product, otherwise a replacement if a similar product is available, otherwise cancellation of the transaction if the customer legally rejects the two previous ones, in which case, under the condition that the products will have been previously received and checked by the COMPANY, in case of cancellation, the refund to the customer will be made in the same way as their payment, with the care of the Company. In particular, in the event of a charge via credit card, the Company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without the Company being liable most. The Company, following this information, does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforementioned contract.

In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.

The return of your online order is excluded if the following conditions are not cumulatively met:

  • Before taking any action related to the return of the product, you should contact the company either by phone or by sending a message to our email address "market@e-xpressdelivery.com" in order to inform us of your intention to return the product or the products you received.
  • The products must be in perfect condition, unused, without the special markings they carry (eg labels) and in their original packaging.
  • Along with the products, you must also include all the documents that accompanied them (eg retail receipt, invoice and packing slip or change card).


Money return

When the products are received, they will be checked for condition and if the terms of the company's returns policy are met, a credit note of equal value will be issued immediately for you to use on your next purchase (in this case, you should mention the your next online order, in the field "Observations / Comments on the order" that there is a credit balance). In case you do not want the above credit note but a refund, the company is obliged to return to you within fourteen (14) calendar days the price collected for the returned products and with the same means used for their payment. Specifically:

  • If the payment was made by cash on delivery or deposit to one of our bank accounts, the refund will be made exclusively to the bank account you indicate to us, noting the IBAN and the name of the beneficiary.

PRODUCT RETURN FORM  

FULL NAME: 
ADDRESS: 
CONTACT NUMBER: 
ORDER NUMBER: 
(RETURN CODE): 
PURCHASE DATE: 
RECEIPT/INVOICE NUMBER: 
PRODUCT CODE AND DESCRIPTION: 
REASON FOR RETURN: 

FOR A REFUND COMPLETE:  

BANK: 
IVAN ACCOUNT NUMBER: 
NAME/NO OF BENEFICIARY: